Leaders

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Navigating Turbulent Times

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Leadership in Turbulent Times
Mark V. Mactas, Chairman and Chief Executive Officer, Towers Perrin
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Navigating Turbulent Times
Thoughts by current leaders

Interviews

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Seeing More Light than Shadow
Dieter Zetsche, Chairman of the Board of Management, Daimler AG, and Head of Mercedes-Benz Cars
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Investing in Excellence
Louis A. Shapiro, President and Chief Executive Officer, Hospital for Special Surgery
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Driven by Integrity
Johan de Nysschen, Executive Vice President, Audi of America, Inc.
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Speed and Security at the Borders
Robert E. Perez, Director, Field Operations, New York Field Office, U.S. Customs and Border Protection, Office of Field Operations
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A Focus on Perfection
Ulrich Bez, Chief Executive Officer, Aston Martin

Qatar

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Expanding Our GCC Footprint
His Excellency Abdullah Bin Khalifa Al Attiyah, Chairman of the Board of Directors, Commercial Bank of Qatar

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Driving Transformational Change
Melody Justice, Executive Vice President – Business Transformation, Coca-Cola North America
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Building Global Shared Services
Denice Kronau, U.S. Chief Financial Officer and Head of Global Shared Services, Siemens Corporation
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Aligned to the Customer Experience
Mary Beth Farrell, Executive Vice President, Service Delivery, AXA Equitable Life Insurance Company, and Vice Chair, AXA Advisors, LLC
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Network Quality
Virginia P. Ruesterholz, President, Verizon Telecom
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Gabrielle’s Angel
Denise Rich, Cofounder, Gabrielle’s Angel Foundation for Cancer Research
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Leading Partnerships for Health
Dr. Annalisa Jenkins, Senior Vice President, Medical Affairs Americas and Global Development, Bristol-Myers Squibb
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Deloitte’s WIN
Barbara Adachi, National Managing Principal, Initiative for the Retention and Advancement of Women, Deloitte LLP
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A “Bench to Bedside” Approach
Marlo Thomas, National Outreach Director, St. Jude Children’s Research Hospital
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The Appropriate Use of Information
Jennifer Barrett, Global Privacy Leader, Acxiom Corporation
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Seamless Services Globally
Teresa Ressel, Chief Executive Officer, UBS Securities LLC, and Chief Operating Officer, UBS Americas
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CBRE’s Women’s Network
Lisa Konieczka, Executive Vice President, Brokerage Services – Tenant Representation, CB Richard Ellis Group, Inc.
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True American Luxury Brands
Mary Gleason, President, Schottenstein Luxury Group, and Brand President, Judith Leiber, Steuben Glass, and Shiro
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Preserving Wealth
Carolyn N. Dolan, Principal, Samson Capital Advisors LLC

Hartford

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New England’s Rising Star
Eddie A. Perez, Mayor of Hartford
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Taking the Region to Greater Heights
R. Nelson Griebel, President and Chief Executive Officer, MetroHartford Alliance
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Travelers in the Community
Andy F. Bessette, Executive Vice President and Chief Administrative Officer, The Travelers Companies, Inc.

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A Collection of Individuals
Reto Wittwer, President and Chief Executive Officer, Kempinski
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Old World Charm in a Modern World
Kurt Wachtveitl, General Manager, Mandarin Oriental, Bangkok
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Enhancing the Customer Experience
Christoph Schmidinger, Regional Vice President, Four Seasons Hotels and Resorts, and General Manager, Four Seasons Hotel New York
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The Best of the Best
Alberto del Hoyo, General Manager, The Beverly Hills Hotel and Bungalows
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London Luxury
Geoffrey Gelardi, Managing Director, The Lanesborough
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Service, Service, Service
Eric O. Long, General Manager, The Waldorf=Astoria
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Enhancing the Guest Experience
Christian Clerc, Regional Vice President and General Manager, Four Seasons Hotel Washington, D.C.
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A Perfect Performance
Manfred Hörger, Hotelier, Hotel Savoy Baur en Ville
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Conrad’s Can-Do Attitude
Dennis A. Clarke, Managing Director, Conrad Hong Kong
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The Power of the Suite
James W. McBride, Regional Vice President, Rosewood Hotels & Resorts, and Managing Director, The Carlyle, A Rosewood Hotel
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Creating Value for Discerning Customers
Offer Nissenbaum, Managing Director, The Peninsula Beverly Hills
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Creative and Innovative
Robert R. Matheu III, General Manager, Nemacolin Woodlands Resort
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Selling an Experience
Jeff Potter, Chief Executive Officer, Exclusive Resorts
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For People Who Want the Best
Daniel R. Flannery, Vice President and Area General Manager, The Ritz-Carlton New York, Central Park
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Taking Care of the Customer
James A. Rigot, General Manager, Trump Plaza Hotel and Casino
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Reinventing The Colonnade
David J. Colella, Vice President and Managing Director, The Colonnade Hotel
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Launching a Brand New Product
Duncan R. Palmer, Managing Director, The Langham, London
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Individualized Service
Mary Lou Pollack, General Manager, The Alex Hotel
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A High-End Boutique Experience
Richard C. Kessler, President and Chief Executive Officer, The Kessler Enterprise, Inc.
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A Different Vantage Point
Steven Pipes, Managing Director and Vice President, The Jack Parker Corporation and Managing Director, Le Parker Meridien New York
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Service Excellence
Gillian Murphy, Senior Vice President and General Manager, MGM Grand at Foxwoods
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A Comfortable, Homelike Feel
Leland Lewis, General Manager, InterContinental The Barclay New York
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A Hidden Treasure
Kerman Beriker, Managing Director, The Inn at Rancho Santa Fe
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Strategic’s Strategy
Laurence Geller, President and Chief Executive Officer, Strategic Hotels & Resorts, Inc.
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Understanding The London NYC
Dominique Piquemal, Managing Director, The London NYC
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Creating a Brand Promise
Gail R. Isono, General Manager, The Huntington Hotel and Nob Hill Spa
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Bringing Luxury to a New Level
T. Colm O’Callaghan, Vice President and Managing Director, Trump International Hotel & Tower Chicago
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The Halekulani Experience
Gerald Glennon, General Manager, Halekulani Hotel
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Cultivating Relationships
Bernd Wosgien, Founder, Executive Search International
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A Home Away from Home
G. Paul LeBlanc, Vice President, Marketing & Sales, Warwick International Hotels
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Temporary Residence in Manhattan
Hilary J. James, General Manager, Bristol Plaza
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The Reality of the Hotelier
Marco Torriani, General Manager, Mandarin Oriental, Geneva
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Gansevoort’s Growth
Michael Achenbaum, Co-Owner and Partner, Gansevoort Hotel Group LLC

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At the Top of the Pyramid
Jonathan Beckett, Chief Executive Officer, Burgess
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Classically Styled Men’s Apparel
R. Neal Black, President, Chief Executive Officer, and Director, Jos. A. Bank Clothiers, Inc.
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Selling Beautiful Pieces of Art
Rick Fencel, Chief Executive Officer, Lladró USA
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Imaginary Work
Gil Bruvel, Bruvel Inc. and Bruvel Editions
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Coming Back to Los Angeles
Adolfo Zaralegui, Vice President – International, Wally Findlay Galleries International, Inc.
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Creating a Lifestyle Brand
John Allan, Founder, The John Allan Company

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Working Toward Perfection
Dan Kosta, Director of Sales and Marketing, Kosta Browne Winery
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Producing Distinct Wines
Melissa Stackhouse, Winemaker, La Crema Winery
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A Cabernet Sauvignon Focus
Michael Martini, Master Winemaker, Louis M. Martini Winery

Editor's Choices

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Cadillac
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New York Palace
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Partida Tequila
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The Plaza Hotel, New York
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The Regent Bal Harbour
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Silversea Cruises